Privacy Policy

Last updated: 24 August 2026

This Privacy Policy explains how Comfort Roam collects, uses, and shares personal information when you visit comfortroam.com, place an order, create an account, or contact us. Our store is hosted by Shopify.

Information we collect

Depending on how you use the store, we may collect your name, email address, phone number, billing and delivery address, order details, account information, customer-service messages, device and browser information, IP address, and information about how you use the site.

Payment information is processed by Shopify, Stripe, and their payment partners. Comfort Roam does not receive or store your complete payment card number.

How we use information

We use personal information to process and deliver orders, provide order updates and customer support, manage returns and refunds, prevent fraud, secure the store, improve our products and website, comply with legal obligations, and send marketing messages where you have consented or where otherwise permitted by law.

How we share information

We may share information with service providers that help us operate the store, including Shopify, Stripe and payment partners, fulfilment and delivery providers, analytics and marketing providers, customer-support tools, and professional advisers. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.

Shopify

Shopify processes information to host and operate this store. You can learn more in the Shopify Consumer Privacy Policy.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand site use, prevent fraud, and support advertising and measurement. You can control cookies through your browser settings, although some store features may not work correctly if essential cookies are blocked.

Marketing choices

You can unsubscribe from promotional email at any time by using the unsubscribe link in the message. We may still send non-promotional messages about your orders, account, or support requests.

International processing

Our service providers may process or store information in countries outside Australia. Where required, appropriate safeguards are used for international transfers.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, support, fraud prevention, accounting, dispute resolution, and legal compliance.

Your privacy choices

Depending on applicable law, you may request access to or correction of your personal information, ask us to delete certain information, or object to certain processing. We may need to verify your identity before completing a request.

Security

We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure. Please do not send sensitive payment information by email or through the contact form.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children below the age at which they can consent under applicable law.

Changes to this policy

We may update this policy to reflect changes to our practices, services, or legal obligations. The latest version will be posted on this page with a revised date.